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Managing Diverse Teams

Improve communication and collaboration across your team

Work teams are diverse across demographics, learning styles, work functions, communication styles, and personalities. As a manager, it’s important to actively build cohesion and collaboration across your team’s differences. Managing diverse teams can bring challenges that we feel unprepared to confront or don’t see until they blow up in the form of unbridgeable conflict or lost insights. From understanding what team diversity is to digging deeper into why we respond differently to those around us, this booster will offer research-backed information to help your team thrive and harness the potential of diverse teams.

Upcoming course date

Monday, February 28, 2022, 12:30-3:00pm PT

Benefits of attending this online course

  • Gain a new awareness of the challenge and rewards of diverse teams.
  • Develop helpful tools and strategies for making safe spaces for diverse members to speak up and feel heard.
  • Complete a behavioral assessment to discover what you can do more of in managing diverse teams.

Managing Diverse Teams content overview

For teams to be effective, members must bring their diverse perspectives, talents, and ideas to accomplish the team task. However, there are numerous barriers to getting those diverse perspectives and ideas to surface in the first place, and to be incorporated by the team. In this session, we will employ a mixture of lecture, exercises, and discussion to investigate these barriers in depth and learn strategies to overcome them.

1. We will discuss the case for diversity; what unique challenges and opportunities do diverse teams offer, that in turn can lead to them outperforming homogeneous teams, or falling short of expectations?

2. We will discuss challenges that can prevent diverse teams from achieving their potential, centering around two questions:

  • Do you enable members of diverse teams to speak up with divergent perspectives and information?
  • Do you foster inclusion (while disarming bias and defensiveness) toward the ideas of diverse others?

3. We will engage in practice exercises to develop skills around strategies to address the challenges above, namely:

  • Getting the right people onto the team and creating a context in which individuals feel empowered and safe to share their diverse perspectives and ideas.
  • Translating those diverse perspectives ideas into action that facilitate team performance, while promoting a sense of inclusion and belonging.

Diversity, Equity, and Inclusion Certificate

This course is offered on its own or as part of the Diversity, Equity, and Inclusion Certificate. Learn more.

Registration and Fees

Dates and fees Registration
Monday, February 28, 2022 from 12:30-3:00pm PT
$295
Register now
Deadline: February 21

Program fee includes instruction and learning materials. Payment must be made by credit card or UW budget transfer prior to the course. It is strongly encouraged that you register early as space is limited. See discount and cancellation policies.

Dr. Crystal Farh is an Associate Professor of Management and the Michael G. Foster Endowed Fellow at the University of Washington. Her research centers on diversity, inclusion, team building and leadership. She has been teaching courses on managing diverse teams since 2012. In addition to this topic, Dr. Farh specializes in creativity, global business, leadership, organizational behavior, and teamwork. She has won numerous teaching awards including the PACCAR Award for Teaching Excellence at the UW Foster School and the Poets & Quants Best 40-under-40 Professors in 2021.

Like our in-person courses, online courses from Executive Education are designed and led by Foster School faculty and taught using the same evidence-based research and application. Students will participate in discussions, breakout sessions, and direct interactions with our faculty. Courses are conducted via Zoom, which facilitates real-time interface between students and faculty via webcam and text-based chat.

Two weeks prior to the live class session, you will receive information about any pre-readings, assignments, or case studies that need to be completed before class.

In addition to the faculty, each course has an assigned Program Manager who will provide guidance throughout the course.