Facebook Skip to main content

Faculty Directory

Yong-Pin Zhou
Office: 520
Phone: 206-221-5324

Foster School of Business
University of Washington
Box: 353226
Seattle, WA 98195-3226

Yong-Pin Zhou

Professor of Operations Management
Evert McCabe Endowed Fellow


PhD University of Pennsylvania (2000)
MA University of Pennsylvania (1997)
MA John Hopkins University (1995)
BS Shanghai Jiao Tong University (1993)

Academic Expertise

inventory management
manufacturing management
operations management
operations research
service management operations
supply chain management

Current Research

Service Operations Management (call centers, quality-related issues, etc.)
Supply Chain Management (supply chain design, cross-docking, etc.)
Operations/Marketing interface issues (inventory, pricing, etc.)
Operations/IT interface issues (capacity, incentive, etc.)
Stochastic Models, Queueing Applications, Markov Decision Processes
Human Resource Issues in Operations (turnover, learning)

Positions Held

At the University of Washington since 2000

Selected Publications

  1. Impact of Queue Configuration on Service Time: Evidence from a Supermarket
    Journal Article:Wang, J. & Zhou, Y.-P., (in press). Management Science,
  2. To Preannounce or Not: New Product Development in a Competitive Duopoly Market
    Journal Article:Klastorin, K., Mamani, H., Zhou, Y.-P., (2016). Production and Operations Management, Vol. 25(12), pp. 2051-2064.
  3. Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling
    Journal Article:N. Gans, N. Korolev, A. McCord, H. Ristock, H. Shen, Y.-P. Zhou, (2015). Manufacturing & Service Operations Management, Vol. 17(4), pp. 571-588.
  4. How does customer self-construal moderate CRM value creation chain?
    Journal Article:J. Qi, Q. Qu, Y.-P. Zhou, (2014). Electronic Commerce Research and Applications, Vol. 13(5), pp. 295–304.
  5. Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study
    Journal Article:W. Chen, J. Qi, Q. Qu, Y.-P. Zhou, (2012). Information Technology and Management, Vol. 13(4), pp. 281-296.
  6. A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities and Fixed Ordering Cost
    Journal Article:Jain, A., Moinzadeh, K., & Zhou, Y.-P., (2012). Operations Research, Vol. 60(5), pp. 1098-1110.
  7. Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
    Journal Article:with V. Mehrotra, K. Ross, and G. Ryder, (2012). Manufacturing & Service Operations Management, Vol. 14(1),
  8. Consumer-Driven Demand and Operations Management Models: A Systematic Study of Information-Technology-Enabled Sales Mechanisms
    Book:S. Netessine, C.S. Tang, (2009). Strategic Consumer Response to Dynamic Pricing of Perishable Products. Springer
  9. Call Center Outsourcing: Coordinating Staffing Level and Service Quality
    Journal Article:with J. Ren, (2008). Management Science, Vol. 54(2),
  10. Incorporating Delay Mechanism in Ordering Policies in Multi-Echelon Distribution Systems
    Journal Article:Moinzadeh, K. & Zhou, Y.-P., (2008). IIE Transactions, Vol. 40(4),
  11. On the Sizing and Grouping of Peer-to-Peer Networks
    Journal Article:Y.-M. Li, Y. Tan, Y.-P. Zhou, (2008). IEEE/ACM Transactions on Networking, Vol. 54(2),
  12. Coordinated Replenishment and Shipping Strategies in Inventory/Distribution Systems
    Journal Article:with M. Gurbuz and K. Moinzadeh, (2007). Management Science, Vol. 52(2),
  13. Call Routing Schemes for Call-Center Outsourcing
    Journal Article:with N. Gans, (2007). Manufacturing & Service Operations Management, Vol. 9(1),
  14. On the Incomplete Results for the Heterogeneous Server Problem
    Journal Article:Véricourt, F., & Zhou, Y.-P., (2006). Queueing Systems, Vol. 52(3), pp. 189-191.
  15. Incorporating Satisfaction into Customer Value Analysis: Optimal Investment in Life-Time Value
    Journal Article:Ho, T., Park, Y., & Zhou, Y.-P., (2006). Marketing Science, Vol. 25(3), pp. 260-277.
  16. A Routing Problem for Call Centers with Customer Callbacks after Service Failure
    Journal Article:Véricourt, F., & Zhou, Y.-P., (2005). Operations Research, Vol. 53(6), pp. 968-981.
  17. A Call-Routing Problem with Service-Level Constraints
    Journal Article:Gans, N., & Zhou, Y.-P., (2003). Operations Research, Vol. 51(2), pp. 255-271.
  18. Managing Learning and Turnover in Employee Staffing
    Journal Article:Gans, N., & Zhou, Y.-P., (2002). Operations Research, Vol. 50(6), pp. 991-1006.

Honors and Awards

NSF Early Career Award - CAREER, 2007-2012
Dean's Faculty Research Award, 2007
Second place, INFORMS JFIG (Junior Faculty Interest Group) Paper Competition, 2006
Junior Faculty Research Award, 2006
Finalist in INFORMS George Nicholson Student Paper Competition, 1999
Sloan Research Fellow at University of Pennsylvania, 1997-2000