“Impact of Queue Configuration on Service Time: Evidence from a Supermarket”
Wang, J., and Zhou, Y.-P., (in press). Management Science.

“To Preannounce or Not: New Product Development in a Competitive Duopoly Market”
Klastorin, K., Mamani, H., and Zhou, Y.-P., (2016). Production and Operations Management, Vol. 25(12), pp. 2051–2064.

“Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling”
Gans, N., Korolev, N., McCord, A., Ristock, H., Shen, H., and Zhou, Y.-P., (2015). Manufacturing & Service Operations Management, Vol. 17(4), pp. 571–588.

“How Does Customer Self-Construal Moderate CRM Value Creation Chain?”
Qi, J., Qu, Q., and Zhou, Y.-P., (2014). Electronic Commerce Research and Applications, Vol. 13(5), pp. 295–304.

“Are Customer Satisfaction and Customer Loyalty Drivers of Customer Lifetime Value in Mobile Data Services: A Comparative Cross-Country Study”
Chen, W., Qi, J., Qu, Q., and Zhou, Y.-P., (2012). Information Technology and Management, Vol. 13(4), pp. 281–296.

“A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities and Fixed Ordering Cost”
Jain, A., Moinzadeh, K., and Zhou, Y.-P., (2012). Operations Research, Vol. 60(5), pp. 1098–1110.

“Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers”
Mehrotra, V., Ross, K., Ryder, G., and Zhou, Y.-P., (2012). Manufacturing & Service Operations Management, Vol. 14(1).

“Consumer-Driven Demand and Operations Management Models: A Systematic Study of Information-Technology-Enabled Sales Mechanisms”
Netessine, S., and Tang, C.S., (2009). Strategic Consumer Response to Dynamic Pricing of Perishable Products. Springer.

“Call Center Outsourcing: Coordinating Staffing Level and Service Quality”
Ren, J., and Zhou, Y.-P., (2008). Management Science, Vol. 54(2).

“Incorporating Delay Mechanism in Ordering Policies in Multi-Echelon Distribution Systems”
Moinzadeh, K., and Zhou, Y.-P., (2008). IIE Transactions, Vol. 40(4).

“On the Sizing and Grouping of Peer-to-Peer Networks”
Li, Y.-M., Tan, Y., and Zhou, Y.-P., (2008). IEEE/ACM Transactions on Networking, Vol. 54(2).

“Coordinated Replenishment and Shipping Strategies in Inventory/Distribution Systems”
Gurbuz, M., Moinzadeh, K., and Zhou, Y.-P., (2007). Management Science, Vol. 52(2).

“Call Routing Schemes for Call-Center Outsourcing”
Gans, N., and Zhou, Y.-P., (2007). Manufacturing & Service Operations Management, Vol. 9(1).

“On the Incomplete Results for the Heterogeneous Server Problem”
Véricourt, F., and Zhou, Y.-P., (2006). Queueing Systems, Vol. 52(3), pp. 189–191.

“Incorporating Satisfaction into Customer Value Analysis: Optimal Investment in Life-Time Value”
Ho, T., Park, Y., and Zhou, Y.-P., (2006). Marketing Science, Vol. 25(3), pp. 260–277.

“A Routing Problem for Call Centers with Customer Callbacks after Service Failure”
Véricourt, F., and Zhou, Y.-P., (2005). Operations Research, Vol. 53(6), pp. 968–981.

“A Call-Routing Problem with Service-Level Constraints”
Gans, N., and Zhou, Y.-P., (2003). Operations Research, Vol. 51(2), pp. 255–271.

“Managing Learning and Turnover in Employee Staffing”
Gans, N., and Zhou, Y.-P., (2002). Operations Research, Vol. 50(6), pp. 991–1006.