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Faculty Directory

Leela Nageswaran

Foster School of Business
University of Washington
Box: 353226
Seattle, Washington 98195

Leela Nageswaran

Assistant Professor of Operations Management


BTech Indian Institute of Technology (2010)
MS Carnegie Mellon University (2014)
PhD Carnegie Mellon University (2018)

Academic Expertise

operations management
service management operations

Current Research

Queueing theory, Stochastic processes, Retail operations, OM-marketing interface

Positions Held

Associate, the Boston Consulting Group (BCG) Mumbai, India, June 2010 – May 2012

Selected Publications

  1. Consumer Return Policies in Omnichannel Operations
    Journal Article:Nageswaran, L., Cho, S.H., Scheller-Wolf, A., (forthcoming). Management Science,

Working Papers

Queues with Redundancy: Is Waiting in Multiple Lines Fair? (with Alan Scheller-Wolf)

Honors and Awards

William W. Cooper Doctoral Dissertation Award, Carnegie Mellon University, 2018
Second place, IBM Service Science Best Student Paper Award, 2016
William Larimer Mellon Fellowship, Carnegie Mellon University, 2012-2016