Office: 573
PACCAR HallEmail: lnages(at)uw.edu
Foster School of Business
University of Washington
Box: 353226
Seattle, Washington 98195
Leela Nageswaran
- Assistant Professor of Operations Management
Education
- BTech Indian Institute of Technology (2010)
- MS Carnegie Mellon University (2014)
- PhD Carnegie Mellon University (2018)
Academic Expertise
- operations management
- service management operations
Current Research
- retail operations, returns management, OM-marketing interface, service operations
Positions Held
- Associate, the Boston Consulting Group (BCG) Mumbai, India, June 2010 – May 2012
Selected Publications
- “Consumer Return Policies in Omnichannel Operations“Journal Article:Nageswaran, L., Cho, S.H., Scheller-Wolf, A., (2019). Management Science, Vol. 66(12), pp. 5558-5575.
- “Value of Online-Offline Return Partnership to Offline Retailers“Journal Article:Elina Hwang, Leela Nageswaran, Soo-Haeng Cho, (forthcoming). Manufacturing & Service Operations Management,
- “Queues with Redundancy: Is Waiting in Multiple Lines Fair?“Journal Article:Leela Nageswaran, Alan Scheller-Wolf, (forthcoming). Manufacturing & Service Operations Management,
Working Papers
- Offline Returns for Online Retailers via Partnership (with Elina Hwang and Soo-Haeng Cho)
- Impact of COVID-19 on Omnichannel Retail: Drivers of Online Sales during Pandemic (with Elina Hwang and Soo-Haeng Cho)
- Capacity Flexibility via On-Demand Warehousing (with Soraya Fatehi and Michael Wagner)
- Horizontal Information Sharing in Omnichannel Operations: Impact of Information Errors (with Jizhou Lu, Jinpeng Xu, Jin Kyung Kwak, Nagesh Gavirneni)
- Implications of Vaccine Shopping during Pandemic.
Honors and Awards
- William W. Cooper Doctoral Dissertation Award, Carnegie Mellon University, 2018
- Second place, IBM Service Science Best Student Paper Award, 2016
- William Larimer Mellon Fellowship, Carnegie Mellon University, 2012-2016