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Faculty Directory

Leela Nageswaran

Foster School of Business
University of Washington
Box: 353226
Seattle, Washington 98195

Leela Nageswaran

Assistant Professor of Operations Management


BTech Indian Institute of Technology (2010)
MS Carnegie Mellon University (2014)
PhD Carnegie Mellon University (2018)

Academic Expertise

operations management
service management operations

Current Research

retail operations, returns management, OM-marketing interface, service operations

Positions Held

Associate, the Boston Consulting Group (BCG) Mumbai, India, June 2010 – May 2012

Selected Publications

  1. Consumer Return Policies in Omnichannel Operations
    Journal Article:Nageswaran, L., Cho, S.H., Scheller-Wolf, A., (forthcoming). Management Science, Vol. 66(12), pp. 5558-5575.

Working Papers

Offline Returns for Online Retailers via Partnership (with Elina Hwang and Soo-Haeng Cho)
Value of Online-Offline Return Partnership to Offline Retailers (with Elina Hwang and Soo-Haeng Cho)
Queues with Redundancy: Is Waiting in Multiple Lines Fair? (with Alan Scheller-Wolf)
Impact of COVID-19 on Omnichannel Retail: Drivers of Online Sales during Pandemic (with Elina Hwang and Soo-Haeng Cho)
Capacity Flexibility via On-Demand Warehousing (with Soraya Fatehi and Michael Wagner)

Honors and Awards

William W. Cooper Doctoral Dissertation Award, Carnegie Mellon University, 2018
Second place, IBM Service Science Best Student Paper Award, 2016
William Larimer Mellon Fellowship, Carnegie Mellon University, 2012-2016