Faculty Directory

Assistant Professor of Operations Management

Education

BTech Indian Institute of Technology (2010)

MS Carnegie Mellon University (2014)

PhD Carnegie Mellon University (2018)

Academic Expertise

Current Research

retail operations, returns management, OM-marketing interface, service operations

Positions Held

Associate, the Boston Consulting Group (BCG) Mumbai, India, June 2010 – May 2012

Selected Publications

1. “Consumer Return Policies in Omnichannel Operations“

   Journal Article:Nageswaran, L., Cho, S.H., Scheller-Wolf, A., (2019). Management Science, Vol. 66(12), pp. 5558-5575.
2. “Value of Online-Offline Return Partnership to Offline Retailers“

   Journal Article:Elina Hwang, Leela Nageswaran, Soo-Haeng Cho, (forthcoming). Manufacturing & Service Operations Management,
3. “Queues with Redundancy: Is Waiting in Multiple Lines Fair?“

   Journal Article:Leela Nageswaran, Alan Scheller-Wolf, (forthcoming). Manufacturing & Service Operations Management,

Working Papers

Offline Returns for Online Retailers via Partnership (with Elina Hwang and Soo-Haeng Cho)

Impact of COVID-19 on Omnichannel Retail: Drivers of Online Sales during Pandemic (with Elina Hwang and Soo-Haeng Cho)

Capacity Flexibility via On-Demand Warehousing (with Soraya Fatehi and Michael Wagner)

Horizontal Information Sharing in Omnichannel Operations: Impact of Information Errors (with Jizhou Lu, Jinpeng Xu, Jin Kyung Kwak, Nagesh Gavirneni)

Implications of Vaccine Shopping during Pandemic.

Honors and Awards

Dean's Excellence Award for Undergraduate Teaching, Foster School of Business, University of Washington, 2022

William W. Cooper Doctoral Dissertation Award, Carnegie Mellon University, 2018

Second place, IBM Service Science Best Student Paper Award, 2016

William Larimer Mellon Fellowship, Carnegie Mellon University, 2012-2016