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Faculty Directory

Office: 420
Phone: 206-685-8599

Foster School of Business
University of Washington
Box: 353226
Seattle, WA 98195-3226

Masha Shunko

Assistant Professor of Operations Management


PhD Carnegie Mellon University (2011)
MS Carnegie Mellon University (2007)
BS Indiana University (2003)

Academic Expertise

operations management
operations research
service management operations
supply chain management

Current Research

Behavioral Operations – impact of queueing systems design on worker productivity and behavior
Flow control and coordination in queueing systems with multiple servers
Designing tax efficient supply chains

Positions Held

At the University of Washington since 2015
Assistant Professor of Management, Purdue University, Krannert School of Management, 2011-2015

Selected Publications

  1. Humans are not machines: The Behavioral Impact of Queueing Design on Service Time
    Journal Article:Shunko, M., Niederhoff, J. & Rosokha, Y., (forthcoming). Management Science,
  2. Pareto Improving Coordination Policies in Queueing Systems: Application to Flow Control in Emergency Medical Services
    Journal Article:Do H., M. Shunko, (forthcoming). Management Science,
  3. Product Portfolio Restructuring: Methodology and Application at Caterpillar
    Journal Article:Shunko M., A. Scheller-Wolf, T. Yunes, S. Tayur, S. Kekre, G. Fenu, (forthcoming). Production and Operations Management,
  4. Impact of Behavioral Factors on Performance of Multi‐Server Queueing Systems
    Journal Article:Do H., M. Shunko, D. Novak, and M. Lucas, (2018). Production and Operations Management, Vol. 27(8), pp. 1391-1629.
  5. Supply Chain Strategies and International Tax Arbitrage
    Journal Article:Shunko, M., Do, H. & Tsay, A., (2017). Production & Operations Management, Vol. 26(2), pp. 231-251.
  6. Transfer Pricing and Sourcing Strategies for Multinational Firms
    Journal Article:Shunko, M., L. Debo, S. Gavirneni, (2014). Production and Operations Management, Vol. 23(12), pp. 2043-2057.
  7. Role of Transfer Prices in Global Supply Chains with Random Demands
    Journal Article:Shunko, M., S. Gavirneni, (2007). Journal of Industrial and Management Optimization, Vol. 3(1), pp. 99-117.

Working Papers

Constrained load-balancing policies in queueing networks with single-server nodes, with H. Do, Invited for Minor Revision at Management Science
Impact of Behavioral Factors on Performance of Multi-Server Queueing Systems, with H. Do, M. Lucas, and D. Novak, Invited for Major Revision at POMS
Reactive Production with Preprocessing Restriction in Supply Chains with Forecast Updates, with Zheng, M., Gavirneni, N., Shu, Y., Wu, K., under review at POMS


Mayo Clinic, Marion County Emergency Medical Services, University of Pittsburgh Medical Center, Caterpillar

Honors and Awards

Salgo-Noren Outstanding Master’s Teacher Award, Purdue University, 2014, First runner-up in 2013 and 2015
POMS SCM Best Student Paper Award

Academic Service

Reviewer: Management Science, Operations Research, M&SOM, Production and Operations Management, NSF

Courses Taught

Global Supply Chain Management (MBA Elective), Foster School of Management
Operations Management (MBA Core), Foster School of Business
Introduction to Operations Management, MBA Core, Purdue University
Supply Chain Management, MBA Elective, Purdue University
International Operations, MBA Elective, Purdue University
Healthcare Operations, MBA Elective, Purdue University